Video is one of the most discussed marketing tools around, and certainly one of the most hyped. Cisco estimates that it will comprise 82% of all web traffic by 2020. And as the head of an inbound marketing agency with an in-house video department, I’ve seen first-hand the power of video. Our clients have used it to raise millions in funding, reduce homepage bounce rates by around 80%, and generate more leads than they know what to do with.
I’ve also seen companies foul it up beyond all recognition, wasting time, money, and effort on something that was never, ever going to work. Why?
It’s simple. Many don’t know that if video content is going to capture hearts, minds, stomachs, pituitary glands, and everything else, it can’t just exist – it needs to be done well. Naturally, doing it well isn’t always easy. If you hope to push the boundaries with video content, you’ll need to make sure you’re doing it for the right reasons – and that you’re taking the right approach.
Before you even think about commissioning that animation or TV advert, you’ll want to follow these six key steps.
1) Set an objective
A video that doesn’t have a clear business purpose is a video that should never have been made. And no, “my closest business rival made one” isn’t a clear business purpose, and neither is “I have some marketing budget left and I might as well".
Your video should be designed to add value to the company in some way or another – and to do that, you need to set a specific, defined objective. Want your target audience to fill out a contact form? Invest in your business? Buy a bunch of things? Pledge unquestioning fealty and devotion?
Whatever it is, figure it out before you get moving. A video that doesn’t have a purpose is nothing more than a vanity project.
2) Explain why you need video to achieve it
This one’s fairly self-explanatory. Quality video is expensive, and for good reason. You’re potentially paying for directors, producers, actors, camera operators, runners, animators, state-of-the-art equipment, editing, special effects, music – any combination of the foregoing and more.
Why a video? What can this kind of content achieve that a blog can’t? If there’s a way to achieve comparable results without a video – a print ad, an e-mail marketing campaign, or a light seasoning of PR, for example – you should investigate that instead. A penny saved is a penny that wasn’t wasted on something pointless and terrible.
3) Manage your HiPPOs (highest paid person’s opinion)
Lower-paid employees tend to defer to team members with higher status and salary when decisions have to be made. After all, if they didn’t know what they were doing, would they have ascended to such lofty heights?
The HiPPO – “highest paid person’s opinion” – can be troublesome. Look, your boss may be good at a whole heap of things. They may even be as creative as they think they are. But there’s a good chance that they aren’t part of your target audience, and there’s a near-100% chance that they don’t know anything about video production (most people don’t!).
Don’t get me wrong: it’s a collaborative process and it’s worth listening to anyone who has constructive feedback. But when one voice becomes dominant, it threatens creative integrity and dilutes the potential of your production.
A rampaging HiPPO – and please, don’t ever call your boss this to their face – is a dangerous beast indeed. Respect their counsel, but keep them in check wherever possible.
4) Don’t make decisions by committee
You know the story of the Little Red Hen? Production is often the exact opposite of that: everybody wants to get involved with the baking, and nobody wants anything to do with the results.
Again, this isn’t to say that other people’s voices should go unheeded. But when everyone from the sales manager to the HR director to the CEO to the janitorial team are getting involved, you’ve got a problem on your hands. The process invariably becomes less about the message, and more about not offending anyone – and your video becomes the creative equivalent of a dry saltine.
You can’t afford to make a boring video. You can’t even afford to make a good video. If it’s not going to be unequivocally great, it’s not worth doing. Get the key stakeholders involved – and no one else.
5) Take charge
In the spirit of not making everyone happy, it’s worth taking the initiative when it comes to commissioning your video and driving the production process. The best way to avoid a boring, box-ticking, HR-friendly, glorified PowerPoint presentation is to assume responsibility for it. While you should seek input and advice where appropriate, don’t be afraid to take a little heat for your decisions – as long as they aren’t completely inexplicable and unjustifiable.
Better to ask forgiveness than permission!
6) Work with Professionals
By this I mean three things:
- Nobody will blame you for not knowing what you’re doing: you’re not an expert in video production. Just make sure whoever you hire is.
- You can’t leave everything to your chosen agency or production company. They’ll need information and support, and you should do all you can to provide it. Be responsive and give the process as much time as it deserves.
- It’s not you against them. Nobody wants to make a bad video, and your production company least of all: they’re in it for the potential case study as much as your money.
A single, seemingly inconsequential decision can harm your video irreparably. It probably won’t, of course, but you’ll be facing hundreds of them throughout the production, and if you want to make something that truly stands out, you’ll give each one the attention it deserves.
That means putting some thought and energy into it, and seeking the advice of your production company wherever appropriate. They don’t push back just to be awkward: they usually do it for very good reason. At no point should you ever give anyone any opportunity to say “I told you so.” It annoys you, it doesn’t help the production, and it’s apt to make people insufferably smug.
Producing the right result
It’s important to note that simply following these steps isn’t an assurance of success. A great production depends on a variety of different factors, some of which you’re completely powerless to affect (it’s always worth remembering that the internet’s most popular video content is often completely inexplicable).
But if you put the requisite effort into it, if you collaborate productively with a qualified agency, and if you give the project the attention and resources it needs, you’ve got every chance of creating a boundary-pushing – hell, boundary-shattering – video.